Shipping policy
Last Updated: July 25, 2025
Thank you for shopping with Elwicgvwc. We know that customers look forward to receiving their orders as soon as possible, and we aim to make our shipping process clear, efficient, and reliable.
Please review the information below to understand how we process, ship, track, and support orders.
1. Order Processing
Once your order is placed, our team will begin preparing it for fulfillment.
In most cases, order verification, packing, and transfer to our shipping partners may take up to 3 business days.
Orders placed during weekends or public holidays will generally begin processing on the next available business day. Weekend orders are usually dispatched from the following Monday, subject to order volume and warehouse availability.
2. Shipping Time and Shipping Fee
We offer standard worldwide shipping.
Estimated delivery time is usually 10–20 business days after the order has been processed and shipped.
A flat shipping fee of USD $5.99 applies to each order unless otherwise stated during checkout or as part of a promotional offer.
Please note that the final shipping fee will be shown clearly at checkout before payment is completed.
3. Delivery Delays
While we work with reliable shipping partners, delivery times may occasionally be affected by circumstances beyond our control.
Possible causes of delay may include:
- Customs inspections
- Carrier service interruptions
- High seasonal shipping volume
- Severe weather
- Local delivery issues
- Public holidays
- Other unexpected logistics conditions
We appreciate your understanding and patience if your shipment takes longer than expected.
4. Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment through the carrier’s tracking system or through a third-party tracking platform such as:
Please allow several days for tracking information to become active after the tracking number is issued.
It is normal for tracking updates to take some time to appear, especially while the package is being transferred between facilities or countries.
5. Split Shipments
If your order includes multiple products, your items may be shipped in separate packages.
This may happen when products are stored in different warehouses or fulfillment locations. Splitting shipments can help us deliver available items more efficiently.
When an order is shipped in multiple parcels, each package may receive a separate tracking number.
6. Order Changes
If you need to update your shipping address or change order details such as size, color, quantity, or item selection, please contact us as soon as possible.
Order change requests must be submitted within 12 hours after placing the order.
Please email us at:
Include the following information in your message:
- Your Order Number
- The email address used when placing the order
- A clear description of the change you would like to request
We will do our best to assist with your request. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible or guaranteed.
7. Failed or Missed Deliveries
If the delivery carrier is unable to complete delivery, they may leave a notice or hold the package at a local post office, pickup point, or carrier facility.
Please use your tracking number to contact the local delivery provider first and arrange redelivery or pickup when necessary.
Elwicgvwc is not responsible for packages returned, lost, delayed, or undelivered due to:
- Incorrect address
- Incomplete shipping information
- Refusal of delivery
- Failure to collect the package within the carrier’s required timeframe
8. When Shipping Takes Longer Than Expected
If your order appears delayed, please first check the tracking information.
If there has been a tracking update within the past 7 days, your package is generally still moving through the shipping network.
If there has been no tracking update for more than 7 days, please contact us at:
When contacting us, please include your Order Number and the email address used at checkout so we can review your shipment status more quickly.
9. Lost or Stolen Packages
If a package is officially confirmed as lost in transit by the shipping carrier, we will arrange a replacement at no additional cost.
However, packages marked as “Delivered” by the carrier are not covered as lost-in-transit shipments.
If tracking shows that your package has been delivered but you cannot locate it, please first check with:
- Household members
- Neighbors
- Building management
- Reception
- Mailroom staff
- The local delivery provider
Elwicgvwc is not responsible for packages that are lost, misplaced, or stolen after delivery has been confirmed by the carrier.
10. Shipping Locations and Delivery Coverage
We ship to customers worldwide.
In rare cases, if we are unable to deliver to your country, region, or address, we will notify you as soon as possible.
Depending on product availability and logistics arrangements, orders may be shipped from fulfillment centers located in:
- The United States
- Canada
- Australia
- The European Union
- Trusted manufacturer locations
This flexible fulfillment approach helps us maintain product quality, improve shipping efficiency, and offer competitive pricing.
11. Important Shipping Notices
Shipping Estimates
All delivery timeframes are estimates only.
Actual delivery dates may vary due to factors outside our control.
Elwicgvwc is not liable for delays caused by customs, carriers, weather, holidays, incorrect addresses, or other external circumstances.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by the destination country or region.
These fees are the responsibility of the customer and are not included in the product price or standard shipping fee unless clearly stated otherwise at checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Please carefully check your name, street address, apartment or unit number, city, state or province, postal code, country, and phone number before submitting your order.
We are not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information.
Delivered Packages
Our shipping responsibility ends once the carrier confirms that the package has been successfully delivered.
Orders marked as delivered by the shipping carrier are not eligible for replacement, refund, or reshipment due to loss or theft after delivery.
Questions or Customer Support
If you have questions about shipping, tracking, delivery delays, order changes, or any other order-related matter, please contact our customer support team.
Brand: Elwicgvwc
Company Name: HONG KONG WEALTHY CO., LIMITED
Email: support@elwicgvwc.com
Phone: +1 (945) 203-0953
Company Address: UNIT NO. A222, 3F, HANG FUNG INDUSTRIAL BUILDING, PHASE 2, NO. 2G HOK YUEN STREET, HUNGHOM, HONG KONG
To help us assist you faster, please include your Order Number and the email address used when placing your order in all support messages.