Return Policy

Last Updated: July 25, 2025

Thank you for shopping with Elwicgvwc. We value every customer and aim to provide a smooth, reliable, and fair shopping experience.

If you have any concerns about your order, please contact our support team so we can review the matter and assist you appropriately.

For any order-related issue, please email us at:

support@elwicgvwc.com

Please include your Order Number and the email address used at checkout. This will help us locate your order and respond more efficiently.

General Return Policy

All orders placed through Elwicgvwc are treated as final sale.

We do not accept general returns or exchanges for reasons such as:

  • Change of mind
  • Wrong size selected
  • Dislike of the product
  • No longer needing the item

Returns, replacements, or refunds may only be considered if:

  • The item arrives damaged
  • The product has a confirmed defect or quality issue
  • You receive an item different from what you ordered

All requests must be reviewed and approved by our customer support team before any resolution can be offered.

Damaged, Defective, or Incorrect Items

Although we make reasonable efforts to ensure product quality before shipment, issues may occasionally occur during handling or delivery.

Please inspect your package promptly after receiving it.

If your item is damaged, defective, or incorrect, you must contact us within 7 days of delivery.

To submit a claim, please email support@elwicgvwc.com with the following information:

  • Your Order Number
  • The email address used when placing the order
  • A clear description of the issue
  • Photos or video showing the damaged, defective, or incorrect item

After we receive the required information, our support team will review your case.

Depending on the circumstances, we may offer an appropriate solution, which may include:

  • Replacement
  • Partial refund
  • Full refund

Refunds

If your request is approved for a refund, the refund will be processed back to your original payment method.

Refund processing times may vary depending on your payment provider, bank, or credit card company.

In most cases, approved refunds will appear within 7–12 business days after processing.

Please note that we are not responsible for delays caused by banks, payment processors, or card issuers.

Exchanges

We do not provide standard exchanges.

A replacement may only be arranged if the item you received is damaged, defective, or incorrect, and your claim has been reviewed and approved by our customer support team.

Requests for exchanges due to personal preference, incorrect selection, or change of mind are not accepted.

Unauthorized Returns

Please do not return any product without receiving prior instructions and approval from our customer support team.

Any item sent back without authorization will not be accepted.

Unauthorized returns are not eligible for a refund, replacement, exchange, or any other form of compensation.

If a return is required as part of an approved case, our team will provide the correct return instructions.

Contact Us

For questions about returns, refunds, replacements, damaged items, defective products, or incorrect orders, please contact us directly:

Brand: Elwicgvwc
Company Name: HONG KONG WEALTHY CO., LIMITED
Email: support@elwicgvwc.com
Phone: +1 (945) 203-0953
Company Address: UNIT NO. A222, 3F, HANG FUNG INDUSTRIAL BUILDING, PHASE 2, NO. 2G HOK YUEN STREET, HUNGHOM, HONG KONG

To help us assist you faster, please include your Order Number and the email address used at checkout in all support messages.